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Returns and Refunds Policy

At Helen Mortimer Art, every original painting is a unique artwork and is carefully inspected and securely packaged before being sent to the buyer.

Change of mind

Because original paintings are one-of-a-kind artworks, I do not accept returns or provide refunds simply because you have changed your mind or no longer want the artwork.

Please take care when selecting your artwork and, if you have any questions about the painting, size, framing, delivery or suitability for your space, please contact me before purchasing.

Artwork damaged during delivery

If your artwork arrives damaged, please contact me as soon as possible and preferably within 7 days of delivery.

Please take photographs of:

These photographs will help me assess the damage and arrange an appropriate solution with you.

Faulty, damaged or incorrectly described artwork

Your rights under the Australian Consumer Law are not affected by this policy.

If an artwork is faulty, damaged or does not match its description, please contact me as soon as possible. Depending on the circumstances, you may be entitled to a repair, replacement or refund in accordance with your rights under Australian Consumer Law.

I will work with you to resolve the problem fairly and promptly.

Commissioned artworks

Commissioned artworks are created specifically for the individual client and cannot normally be returned simply because the client changes their mind.

Any agreed commission deposit or payment arrangements will be discussed and confirmed before work begins. Where a commission is cancelled after work has commenced, any refund will be considered according to the circumstances and applicable Australian Consumer Law.

International purchases

For international purchases, the buyer is responsible for ensuring that the artwork can be legally imported into their country and for any applicable customs duties, taxes or import charges.

International orders remain subject to any consumer rights that apply under applicable law.

Contact

If you need assistance with a return, refund or damaged artwork, please contact:

Helen Mortimer Art

Please contact me through the Contact page on this website and include your order details and photographs where relevant.

I am committed to treating every customer fairly and ensuring that original artworks are delivered safely and as described.